Peptides UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how it may be used and your rights in relation to your personal information.
Who We Are
This website is operated by Peptides UK.
Website: www.peptidesuk.net
Email: info@peptidesuk.net
For the purposes of applicable UK data protection law, Peptides UK is responsible for the personal information described in this policy, except where another organisation acts as an independent controller of your information.
Information We Collect
When you use our website, place an order or contact us, we may collect information including:
• your name;
• email address;
• billing and delivery address;
• telephone number, if provided;
• details relating to your orders and transactions;
• communications you send to us; and
• technical information associated with your use of our website, such as device, browser, IP address and cookie information where applicable.
How We Use Your Information
We may use personal information to:
• process and fulfil orders;
• arrange delivery and provide order updates;
• process payments;
• respond to enquiries;
• deal with cancellations, returns and refunds;
• prevent or investigate fraud and maintain website security;
• maintain appropriate business, accounting and legal records;
• operate and improve our website and services; and
• comply with our legal and regulatory obligations.
Our Legal Bases for Processing
Depending on the circumstances, we process personal information because it is necessary to perform a contract with you, to comply with a legal obligation, for our legitimate business interests where those interests do not override your rights, or because you have given consent where consent is required.
Payment Information
Payments are processed through the payment methods made available at checkout.
Where a third-party payment provider processes your payment, that provider may process personal information in accordance with its own privacy policy and legal obligations.
Peptides UK does not itself store your full online banking credentials.
Sharing Your Information
We may share personal information with organisations that provide services necessary to operate our business, including our ecommerce platform, payment providers, delivery companies, website and technology providers, and professional advisers where appropriate.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal claims.
We do not sell your personal information to third parties.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and regulatory requirements.
Different categories of information may therefore be retained for different periods.
Cookies
Our website may use cookies and similar technologies to operate essential functions such as the shopping basket, checkout, security and customer preferences.
We may also use non-essential technologies for analytics or other purposes where enabled. Where required by law, we will request your consent before placing non-essential cookies.
You can manage available cookie preferences through the cookie controls provided on our website and through your browser settings.
International Transfers
Some of the service providers used to operate our website or process information may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that applicable UK data protection requirements for such transfers are met.
Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• request restriction of processing in certain circumstances;
• object to certain processing;
• request transfer of your information where applicable; and
• withdraw consent at any time where we rely on consent.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, contact us at info@peptidesuk.net
Complaints
If you have concerns about how we handle your personal information, please contact us first at info@peptidesuk.net so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, service providers or legal obligations.
The latest version will be published on this page.
Contact Us
For questions about this Privacy Policy or how we handle your personal information, contact:
Peptides UK
Email: info@peptidesuk.net